Your Step-by-Step Guide to Navigating Our Store
Aug 13
4 min read
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Whether you’re here for lights, fans, or both, our goal is to make your visit smooth, enjoyable, and inspiring. With so many options on display (and in our catalogues), it’s easy to get carried away — so here’s how to make the most of your time with us.
When Shopping for Lights
1. Greet & Understand Your Needs
When you walk in, our friendly staff will greet you and take a moment to understand what you’re looking for. Are you setting up a new home? Refreshing your living room? Replacing a broken light? Knowing your purpose helps us guide you to the right options quickly.
We might ask:
Which room or area is this light for?
Do you prefer brighter light for function or softer light for ambience?
Any particular style — modern, classic, industrial, or something unique?
Are there height or size restrictions?
What’s your budget range?
2. Explore the Lighting Zones
Our store is arranged into dedicated sections:
Ceiling Lights Zone – Flush mounts, semi-flush mounts, and statement pendants.
Chandeliers Section – From grand crystal to sleek minimal designs.
Wall Lighting Area – Sconces, reading lights, and decorative lamps.
Outdoor Lighting Corner – Weatherproof styles for balconies and gardens.
Specialty Lighting – Track lights, under-cabinet LEDs, and more.
We’ll guide you straight to the right section so you don’t have to wander unless you want to.
3. See the Lights in Action
Many of our displays are switched on so you can see their brightness and warmth in person. We’ll help you decide on the right glow depending on ambience, purpose, and personal preference.
4. Explore Beyond the Showroom
Not every light we carry is on display. We have catalogues you can browse, and if you’ve seen something you love — whether in a photo, a moodboard, or an online design — bring it along. We’ll see if we have something similar or a close match.
5. Match Your Style with Expert Advice
We’ll help you pair the right size, design, and finish with your existing décor and even suggest layout ideas — like how many pendants you need above your kitchen island or the ideal chandelier height above your dining table.
6. Bulbs Included & Customisation
Our light prices include filament LED bulbs or frosted LED bulbs.If you’d like tri-colour or dimmable lighting, there’s a small top-up fee — and we can test different bulbs for you so you know exactly which brightness and colour temperature feels right.
For pendant lights, our 3- or 5-light sets can be customised with either a round base or a long base, depending on your space — perfect for tailoring to dining tables, kitchen islands, or living rooms.
7. Discuss Installation & Practical Details
We’ll check if your ceiling and wiring are ready, offer professional installation, and share maintenance tips to keep your lights looking beautiful for years.
8. Smooth Checkout & Delivery Options
Choose to:
Take in-stock items home immediately
Schedule delivery
Book installation
💡 Lighting Tip: Bring photos of your room. It helps us recommend designs that truly fit your space.
When Shopping for Fans
1. Understanding Your Cooling Needs
We’ll start by asking about your space and usage:
Is the fan for a bedroom, living room, or outdoor area?
Do you want maximum airflow, quiet operation, or a mix of both?
Ceiling height and size of the room?
Any style preferences — sleek modern, wood finish, industrial?
2. Explore the Fan Sections
Our store layout makes it easy to compare:
Ceiling Fans – Standard, low-profile, and sloped-ceiling models.
Designer Fans – Unique finishes and statement styles.
Outdoor Fans – Weather-resistant options for patios and balconies.
Energy-Saving Models – Featuring DC motors for quieter, more efficient performance.
3. See & Feel the Difference
We have display fans running so you can hear how quiet they are and feel the airflow strength. You’ll also see how different blade sizes, angles, and designs affect performance.
4. Customisation & Add-Ons
Many of our fans come with optional LED light kits.
Control options include remote controls, wall-mounted switches, or smart controls.
For high ceilings, we offer extended rods; for sloped ceilings, we’ll advise on mounting solutions.
If you have a unique ceiling design (like ornate cornices), we’ll ensure the installation complements it.
5. Size & Colour Options
Many of our fan models come in different colours and blade sizes at the same price. This means you have the flexibility to choose a size and finish that perfectly matches your space without affecting your budget.
To help us recommend the best option, it’s a good idea to bring:
A reference photo of the room
The size of your current fan (if replacing)
That way, we can ensure the fan you choose won’t be too small to cool your space efficiently or too big for the room’s proportions.
💡 Extra Tip: If you have multiple lights and fans to replace or install, let us know — we’re happy to provide a free quote so you have a clear idea of the total cost upfront.
6. Expert Recommendations
Based on your room size, ceiling height, and preferred style, we’ll recommend the fan model that delivers the best performance without overpowering the look of your space.
7. Installation & Service
Our own trusted installation team handles the setup with precision — making sure the fan is well-balanced, wiring is neat, and controls work perfectly.
8. Checkout, Delivery, & Follow-Up
You can:
Take in-stock models immediately
Schedule delivery and installation together
Enjoy peace of mind knowing we offer after-sales support if you ever need help
💨 Fan Tip: Bring photos of your room too! It helps us recommend sizes that fit your space for maximum fan efficiency.
